There has been a recent installation at your place but you have been told by the installers that it has not been successful, what is the problem and what are the next steps?
If your installation has not been completely successful, there are often 3 possible problems what could have happened:
- A software error occurred during installation.
- There is a hardware error that we found out about during installation and could not be replaced directly during installation.
- There is an error in the logistics process, which means you received the wrong length of cable or wrong type of charging station, for example.
What are the next steps for these 3 problems respectively:
- Software-related problem: Blue Current has already created a ticket in this case, which has been forwarded to the technical department; they will try to solve the problem in the near future. If this problem cannot be fixed remotely, we will proceed to follow-up step 2.
- Hardware problem: The problem cannot be solved remotely, so the problem lies on the site itself. In this case, a ticket has also already been created by Blue Current. A time will be scheduled to finish the installation.
- Wrong/missing product: Blue Current is currently in the process of sending the correct product to you if it is the case that you can install it yourself. In case a technician needs to install this product, we are in the process of scheduling a proper time to come back for your installation.
If you haven't heard anything from the installer or Blue Current after waiting a week? Then please contact our customer service team soon, they will clarify where we are in the follow-up process.