Financials

Charging - ERE's

• Why EREs?
• When will I receive the payout?
• Can you indicate whether my charging station has an MID meter?
• Is this safe and GDPR-compliant?
• How do I receive these earnings?
• Can I register EREs myself?
• Can I also apply for EREs for an EVBox charging station that has been migrated to your back office?
• What's in it for me?
• Can I earn EREs with any charge points?
• Can I withdraw my consent?
• What do you do with my data?
• Do I need to do anything myself?
• Am I contributing to a better environment by doing this?
• Is participation exclusive?
• Will the EREs remain my property?
• What happens if I get a charging station from another provider?

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Charging - kWh-tariff

• What do I set as the charging rate on my charge point?
• How do I set the charging rate on my charge point?
• I can't adjust my charging rate - why is that?
• My tariff was set too low - what can I do?
• Capacity tariff (Belgium) - how does it work?

Charging - Credit invoices

• How does my employer reimburse electricity costs for charging at home?
• How do I download my charging sessions?
• I have not received my credit invoice. What can be done?

Charging - Subscription

• Why is a subscription mandatory?

Charging - Moving charging station

• I am moving - what do I need to arrange?
• I want to have my charge point uninstalled - how do I initiate this?

Charging - Changing financial details

• I have a new bank account - how do I process this?

Charge card - Invoice

• I have received an invoice about charging sessions at unknown charging stations, what is this?

Energy - Monthly invoice

• What is the difference between an advance payment, a settlement, and a final settlement?
• How does the monthly advance work for dynamic contracts?
• Is it possible to change my monthly advance?
• Why are the dynamic monthly amounts divided equally over 12 months?

Energy - Annual settlement

• What is the difference between the annual statement and the monthly advances?
• Why do I have to pay extra on my annual statement?
• When will I receive the annual statement and how does it work?
• Why do I get a refund after the annual statement?

Energy - Direct debit

• What if the direct debit is declined?
• How does the billing process work for dynamic energy contracts?
• Can I change the day of the direct debit?
• When does the direct debit take place?
• Can I transfer the amount manually?

Energy - Changing financial details

• How do I have insight into the usage and the invoices?
• I have a foreign account number. Can I sign up for Blue Current Energy?
• I have a different amount on my bill than the rate agreed in my contract - how is that possible?