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Financials

Financials

Charging - kWh-tariff

How do I change the tariff on my charge point?

I can't adjust my charging rate - why is that?

My tariff was set too low - what can I do?

Capacity tariff (Belgium) - how does it work?

Charging - Credit invoices

How does my employer reimburse electricity costs for charging at home?

How do I download my charging sessions?

I have not received my credit invoice. What can be done?

Charging - Subscription

Why is a subscription mandatory?

Charging - Moving charging station

I am moving - what do I need to arrange?

I want to have my charge point uninstalled - how do I initiate this?

Charging - Changing financial details

I have a new bank account - how do I process this?

Charge card - Invoice

I have received an invoice about charging sessions at unknown charging stations, what is this?

Energy - Monthly invoice

How does the monthly advance work for dynamic contracts?

Is it possible to change my monthly advance?

Why are the dynamic monthly amounts divided equally over 12 months?

Energy - Annual settlement

What is the difference between the annual statement and the monthly advances?

Why do I have to pay extra on my annual statement?

When will I receive the annual statement and how does it work?

Why do I get a refund after the annual statement?

Energy - Direct debit

How does the billing process work for dynamic energy contracts?

Can I change the day of the direct debit?

When does the direct debit take place?

Energy - Changing financial details

How do I have insight into the usage and the invoices?

I have a foreign account number. Can I sign up for Blue Current Energy?

I have a different amount on my bill than the rate agreed in my contract - how is that possible?