How can we make the charge point charge faster?
There are several factors that influence the charging speed: the car itself, the settings on the charge point and the presence or absence of Dynamic Load Balancing (also known as Smart Charging). A unstable internet connection can also negatively affect the charging speed.
The car itself has a maximum charging speed. It has a maximum speed for quick chargers and a maximum speed for regular charge points (AC chargers).
The installer of the charge point will ensure that the charge point is installed and set up in such a way that it can never ask for more electricity than the main fuse in the fuse box will allow. The fuse box might be suitable for 1 phase or 3 phases. If the car can charge by way of 3 phases, then the charging speed will not be optimal when charging at a charge point connected to a 1 phase fuse box.
If you have Dynamic Load Balancing installed, then the charging speed will be automatically adjusted to the supply of electricity available. If at any point other appliances or devices require a lot of electricity, then the supply to the car will be reduced and the car will charge slower.
It is also possible that the charge point's internet connection is not optimal, which means that Dynamic Load Balancing cannot be securely made use of. The charge point scales back to a safe charging capacity to prevent possible overloading of the main fuse. This might occur when the charge point is connected to the internet via WiFi or 3G. This is why we always advise an internet connection via LAN.
If Blue Current's small, white or black Dynamic Load Balancing box has been installed (it is connected to the smart meter), then it is possible that this box has lost its internet connection. This can sometimes be resolved by turning off the power to the box for 1 minute in order to reset it.