What should I do if my smart meter displays the message "administrative OFF"?

Do you see a message that the smart functionalities are disabled? Then your meter temporarily works as a traditional meter:

- It still registers your usage

- But no longer transmits automatic meter readings

Here's how to get the smart features back: Contact your regional grid operator - they can reactivate the smart meter. Please note: it is important that you take this step because we have to receive the meter readings automatically, otherwise you cannot use the dynamic energy contract. Don't know who your grid operator is? Check it out via this link.